McKown Pressure Wash, Painting, and Contracting, a family-owned business, has been serving homes, businesses, and commercial properties throughout the Hampton Roads, Virginia, region since 1989. We specialize in low-pressure heated pressure washing, interior and exterior painting, deck staining, and restoration services across:
- Virginia Beach
- Norfolk
- Chesapeake
- Portsmouth
- Suffolk
- Hampton
- Newport News
- Williamsburg, York County & James City County
- Poquoson
Pressure Washing & Painting in Coastal Virginia
Pressure washing is essential in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, Williamsburg, York County, James City County, and Poquoson to combat humidity, grime buildup, and weather-related wear. McKown Pressure Wash provides low-pressure heated pressure washing and soft washing to safely clean siding, driveways, decks, and commercial exteriors throughout Coastal Virginia.
Interior & Exterior Painting for Homes & Businesses
McKown provides expert interior and exterior painting for residential and commercial properties across the region. Whether restoring a historic home in Williamsburg, updating a storefront in Chesapeake, or refreshing an oceanfront property in Virginia Beach, we deliver long-lasting results that keep properties looking their best in Hampton Roads. Financing options are available to make quality painting services more accessible.
Deck Staining & Restoration Services
If you’re searching for deck staining companies near me, McKown offers professional deck staining, sealing, and restoration throughout the area. With Portsmouth, Suffolk, and Newport News properties prone to moisture exposure, regular deck maintenance helps prevent wood damage and discoloration, ensuring long-lasting protection in Tidewater, Virginia.
Advanced Pressure Washing for High-Rises & Commercial Properties
McKown Pressure Wash, Painting, and Contracting provides drone-powered pressure washing for high-rise buildings in Norfolk, Virginia Beach, and surrounding areas, ensuring safe and efficient cleaning for condos, apartments, hotels, and office buildings without the need for scaffolding or lifts.
Serving Property Managers & Associations
We team up with property managers and homeowners’ associations to maintain properties in excellent condition. For instance, Marina Bluff Condominiums in Newport News relies on McKown for pressure washing and painting. We also work with United Property Associates (UPA) to provide these services for various properties, including apartments, townhomes, and single-family homes throughout the Virginia region
Why Choose McKown Pressure Wash, Painting, and Contracting?
- Serving Hampton Roads/Tidewater Virginia since 1989
- Award-winning residential, commercial, and professional services
- Expert pressure washing, painting, deck staining, and restoration
- Drone-powered pressure washing for high-rise buildings
- Worry-free guarantee – quality work every time
- Fully licensed and insured
Schedule Your Service Today!
Address: 3211 Lafayette Blvd, Norfolk, VA 23509
Email: info@mckownpressurewash.com
Office Hours: Monday – Friday, 8:00 a.m. – 4:00 p.m. (Excluding major holidays)
Ready to refresh your home or business? Contact McKown Pressure Wash, Painting, and Contracting today for a free estimate!
We recently hired McKown Pressure Wash Painting and Contracting to handle a significant maintenance project for our neighborhood parks, and they did a fantastic job. They cleaned the sidewalks and benches across all three of our common parks (approx. 2,100 sq. ft. of concrete and 24 benches).
The crew was efficient and thorough—they completely removed the old mold and mildew, making our shared spaces look welcoming and safe again. It’s great to work with a contractor who shows up on schedule and delivers exactly what was promised. We highly recommend them for any large-scale community or residential cleaning projects!
Mike Lucarelli
President, Board of Directors
Greystone Community Association
The crew was efficient and thorough—they completely removed the old mold and mildew, making our shared spaces look welcoming and safe again. It’s great to work with a contractor who shows up on schedule and delivers exactly what was promised. We highly recommend them for any large-scale community or residential cleaning projects!
Mike Lucarelli
President, Board of Directors
Greystone Community Association
We recently hired McKown Pressure Wash Painting and Contracting to handle a significant maintenance project for our neighborhood parks, and they did a fantastic job. They cleaned the sidewalks and benches across all three of our common parks (approx. 2,100 sq. ft. of concrete and 24 benches).
The crew was efficient and thorough—they completely removed the old mold and mildew, making our shared spaces look welcoming and safe again. It’s great to work with a contractor who shows up on schedule and delivers exactly what was promised. We highly recommend them for any large-scale community or residential cleaning projects!
Mike Lucarelli
President, Board of Directors
Greystone Community Association
The crew was efficient and thorough—they completely removed the old mold and mildew, making our shared spaces look welcoming and safe again. It’s great to work with a contractor who shows up on schedule and delivers exactly what was promised. We highly recommend them for any large-scale community or residential cleaning projects!
Mike Lucarelli
President, Board of Directors
Greystone Community Association
Chris and Chris from McKown did an excellent and thoughtful job of repairing damage to several areas in my living room caused by ceiling leaks.
Chris and Chris from McKown did an excellent and thoughtful job of repairing damage to several areas in my living room caused by ceiling leaks.
Had some work fixing and painting the EIFS, skirt under the siding, by Chris and Chris that did an amazing job! This dream team showed up on time, crushed the work, and cleaned up afterwards like true professionals. Highly recommend McKown for anything you need around the house and for top notch quality ask for Chris & Chris!
Had some work fixing and painting the EIFS, skirt under the siding, by Chris and Chris that did an amazing job! This dream team showed up on time, crushed the work, and cleaned up afterwards like true professionals. Highly recommend McKown for anything you need around the house and for top notch quality ask for Chris & Chris!
This company does a great job everytime they come to our home. Good work polite employees. Give them a call.
Response from the owner 13:50 31 Aug 25
Thank you so much for taking the time to leave this wonderful review Diane. You and your business are very appreciated. This company does a great job everytime they come to our home. Good work polite employees. Give them a call.
Response from the owner 13:50 31 Aug 25
Thank you so much for taking the time to leave this wonderful review Diane. You and your business are very appreciated. 
McKown Pressure Wash/Painting exceeded our expectations!!
We had them paint our entire 2600sqft dance studio, and they did an amazing job. Super professional crew and the finished product is better than I could have imagined! Clean lines and not a spot that needs retouching!
Highly recommend this co if you need a massive paint job done professionally!
We had them paint our entire 2600sqft dance studio, and they did an amazing job. Super professional crew and the finished product is better than I could have imagined! Clean lines and not a spot that needs retouching!
Highly recommend this co if you need a massive paint job done professionally!
Response from the owner 14:29 17 Aug 25
Thank you so much Chelsea for taking the time to leave this wonderful review. We appreciate you and your business! McKown Pressure Wash/Painting exceeded our expectations!!
We had them paint our entire 2600sqft dance studio, and they did an amazing job. Super professional crew and the finished product is better than I could have imagined! Clean lines and not a spot that needs retouching!
Highly recommend this co if you need a massive paint job done professionally!
We had them paint our entire 2600sqft dance studio, and they did an amazing job. Super professional crew and the finished product is better than I could have imagined! Clean lines and not a spot that needs retouching!
Highly recommend this co if you need a massive paint job done professionally!
Response from the owner 14:29 17 Aug 25
Thank you so much Chelsea for taking the time to leave this wonderful review. We appreciate you and your business! 
Response from the owner 15:02 10 Jul 25
Hi Joe,Thank you for taking the time to share your feedback. We’ve looked into our records and saw that our last interaction with you dates back to 2010. If there’s been a recent concern or experience that prompted your review, we’d appreciate more details so we can understand and address it appropriately.We're committed to continuous improvement and genuinely value input from past and present clients.Best regards, Stephanie 
Excellent service. House, gutters, patio, and deck look new. Took extra care not to harm plants/shrubs and Japanese maple tree and tried hard to keep dirt and debris out of the swimming pool. Al and Cole were friendly and professional. Excellent attitude and did a complete and thorough job without rushing in spite of having a 106 degree heat index.
Response from the owner 02:39 02 Jul 25
Thank you so much Jake not only for your business, but for taking the time to leave this wonderful review as well as mentioning Al and Cole. We appreciate BOTH! Excellent service. House, gutters, patio, and deck look new. Took extra care not to harm plants/shrubs and Japanese maple tree and tried hard to keep dirt and debris out of the swimming pool. Al and Cole were friendly and professional. Excellent attitude and did a complete and thorough job without rushing in spite of having a 106 degree heat index.
Response from the owner 02:39 02 Jul 25
Thank you so much Jake not only for your business, but for taking the time to leave this wonderful review as well as mentioning Al and Cole. We appreciate BOTH! 
Chris I, Chris II and Keith did an exceptional job on our home. They were professional, very thorough, and most of all friendly. They were respectful of us and our property. I will be sure to recommend McKown and these three guys to all you might need pressure washing and painting done .
Response from the owner 13:14 19 Jun 25
Mr. Hummer thank you so much not only for your business, but for taking the time to leave this wonderful review. We very much appreciate both! Chris I, Chris II and Keith did an exceptional job on our home. They were professional, very thorough, and most of all friendly. They were respectful of us and our property. I will be sure to recommend McKown and these three guys to all you might need pressure washing and painting done .
Response from the owner 13:14 19 Jun 25
Mr. Hummer thank you so much not only for your business, but for taking the time to leave this wonderful review. We very much appreciate both! 
Chris & Keith were even nice to begin painting of front door early. Beautiful job & checking to make sure it could be closed.
Response from the owner 21:41 09 Jun 25
Great pic Claire, thanks for sharing. We appreciate you taking the time to leave your review on Google. (Let us know what we can do next time to get that 5th star!) :-)Chris & Keith were even nice to begin painting of front door early. Beautiful job & checking to make sure it could be closed.
Response from the owner 21:41 09 Jun 25
Great pic Claire, thanks for sharing. We appreciate you taking the time to leave your review on Google. (Let us know what we can do next time to get that 5th star!) :-)
WOW ⬅️ is an understatement!!!!!
How did I not know about this amazing service!!! My house actually looks BRAND NEW!!! I though my home needed a paint job and after a power pressure wash it no longer needs it!
The staff was great and efficient in getting me schedule in a timely manner. They instructed me on what to do to prepare and made the process simple, from beginning to end.
After what I saw today, I cannot unsee it!
I am converted and will now be a lifetime regular customer!
How did I not know about this amazing service!!! My house actually looks BRAND NEW!!! I though my home needed a paint job and after a power pressure wash it no longer needs it!
The staff was great and efficient in getting me schedule in a timely manner. They instructed me on what to do to prepare and made the process simple, from beginning to end.
After what I saw today, I cannot unsee it!
I am converted and will now be a lifetime regular customer!
WOW ⬅️ is an understatement!!!!!
How did I not know about this amazing service!!! My house actually looks BRAND NEW!!! I though my home needed a paint job and after a power pressure wash it no longer needs it!
The staff was great and efficient in getting me schedule in a timely manner. They instructed me on what to do to prepare and made the process simple, from beginning to end.
After what I saw today, I cannot unsee it!
I am converted and will now be a lifetime regular customer!
How did I not know about this amazing service!!! My house actually looks BRAND NEW!!! I though my home needed a paint job and after a power pressure wash it no longer needs it!
The staff was great and efficient in getting me schedule in a timely manner. They instructed me on what to do to prepare and made the process simple, from beginning to end.
After what I saw today, I cannot unsee it!
I am converted and will now be a lifetime regular customer!
Service provider (Al) just completed a residential powerwashing-- superb job and very professional demeanor. Highly Recommended
Service provider (Al) just completed a residential powerwashing-- superb job and very professional demeanor. Highly Recommended
WOW!!! Did an online inquiry about 4:00pm. Next morning they were already there to do the estimate. Don’t think the guy had even left yet and already had an estimate. Called them after receiving (a VERY fair estimate) and was scheduled the same week. When I got home from work I couldn’t believe the great job that was performed by Al. If it weren’t for the fact that my house and pavement were so dirty I would have never even known they were there. Zero damage done to any of my flower beds (I have them around most of my house). They are a great company to work with. Thanks for a job well done in all aspects of the process!! 10 stars if I could :)
WOW!!! Did an online inquiry about 4:00pm. Next morning they were already there to do the estimate. Don’t think the guy had even left yet and already had an estimate. Called them after receiving (a VERY fair estimate) and was scheduled the same week. When I got home from work I couldn’t believe the great job that was performed by Al. If it weren’t for the fact that my house and pavement were so dirty I would have never even known they were there. Zero damage done to any of my flower beds (I have them around most of my house). They are a great company to work with. Thanks for a job well done in all aspects of the process!! 10 stars if I could :)
McKown power washed a rental property and our own home yesterday down here at the south end of the beach. Great value, their employee Al was a great guy, did an awesome job. Everything looks brand new, even the gutters are spotless, and good news is I didn’t have to get on a ladder. I highly recommend McKown’s power washing team, ask for Al.
McKown power washed a rental property and our own home yesterday down here at the south end of the beach. Great value, their employee Al was a great guy, did an awesome job. Everything looks brand new, even the gutters are spotless, and good news is I didn’t have to get on a ladder. I highly recommend McKown’s power washing team, ask for Al.
All I can say is WOW! Fantastic job! From start to finish we are pleased. Al, the tech, did an outstanding job!
We will be happy to do business with McKown again!
Thanks again!
John
We will be happy to do business with McKown again!
Thanks again!
John
All I can say is WOW! Fantastic job! From start to finish we are pleased. Al, the tech, did an outstanding job!
We will be happy to do business with McKown again!
Thanks again!
John
We will be happy to do business with McKown again!
Thanks again!
John
Vince did an amazing job pressure washing my house. He listened to my concerns and took care of getting everything meticulously cleaned. From the moment he introduced himself to the end, he was genuinely friendly and thorough. I didn’t have to worry for a minute. He was terrific and I hope he’ll still be there when I need my house washed again. Highly recommend! A real pleasure!
Vince did an amazing job pressure washing my house. He listened to my concerns and took care of getting everything meticulously cleaned. From the moment he introduced himself to the end, he was genuinely friendly and thorough. I didn’t have to worry for a minute. He was terrific and I hope he’ll still be there when I need my house washed again. Highly recommend! A real pleasure!
We normally have McKown come out to pressure wash the house 1 or 2 times a year. Today, they came out and did our fence, pool deck, shed, driveway and sidewalk. I'm smiling ear to ear! They did an amazing job and continuous communication throughout the process! KUDOS and highly recommended.
We normally have McKown come out to pressure wash the house 1 or 2 times a year. Today, they came out and did our fence, pool deck, shed, driveway and sidewalk. I'm smiling ear to ear! They did an amazing job and continuous communication throughout the process! KUDOS and highly recommended.
McKown Pressure Wash did an excellent job removing dirt and mold from my 2-story home in Virginia Beach. It was a pleasure working with Erin who was always prompt and courteous with coordinating the service and letting us know what steps we needed to take before Zack arrived. Zack was efficient in power washing our 2-story home and we intend on using McKown to do all future upkeep to the exterior of our home. Thanks to a great team at McKown!!
McKown Pressure Wash did an excellent job removing dirt and mold from my 2-story home in Virginia Beach. It was a pleasure working with Erin who was always prompt and courteous with coordinating the service and letting us know what steps we needed to take before Zack arrived. Zack was efficient in power washing our 2-story home and we intend on using McKown to do all future upkeep to the exterior of our home. Thanks to a great team at McKown!!
I cannot recommend them enough. Super helpful and nice over the phone; they had a quote within 2 days of inquiry. We got our house pressure washed. They did a phenomenal job and even pressure washed a little cement area that needed some love even though it wasn’t what we were quoted for. I won’t be going through anyone else for any pressure washing needs. Thank you :)
I cannot recommend them enough. Super helpful and nice over the phone; they had a quote within 2 days of inquiry. We got our house pressure washed. They did a phenomenal job and even pressure washed a little cement area that needed some love even though it wasn’t what we were quoted for. I won’t be going through anyone else for any pressure washing needs. Thank you :)
Edited as follow up to the mis-represented response from McKown:
I wanted to respond to your follow-up to the review which you characterized as a professional and reasonable solution. I also want to make sure the audience that sees the response is not misguided by the actual events that transpired.
1- Agree, I was satisfied with the refund and shared it was not necessary; however, you insisted… recognizing the “permanent damage” to a $15k pool deck was at the negligence of a washer that has your name on the side, however, is subcontracted only to point this out after the job. Your $350 refund does not replace the damage and the negligence on your behalf.
2- Agree... you did come out multiple times and the one time you moved the furniture … from the deck I was out of town, and you kindly removed it so my wife would not have to.. it was appreciated. The fencing around the pool as shared was a fence to protect grandchildren and my dog from having access... this was not a problem according to you to remove. If this job cost $9K and the quality of worked performed would be charged to someone… I ask anyone considering your company to come visit my property and see the poor performance of your organization.
3- The “technician” which was from the paint company who you buy your paint and supplies from was scheduled by you to come and see the stain on the deck… he is the one that shared with you on premise that the stain was put down wrong and should not have used the grit .. you were on your knees trying to scrub the stains along with the manufacturer rep… this is where we decided it needed to be re-done.
4- The second application of stain was applied with no grit. I had to sign a document stating you were not responsible for accidents due to the deck surface... which I did.
5- The second application was applied different color…… a shade daker in an attempt to hide any stains, the technician did share we would have to use a soft detergent and as you noted it should come right off… well it did not and does not as shared with you.
The owner .. assuming this is who is responding … was sent MANY text messages, pictures, videos of the situation with no reply, phone call or any sort of follow up .. only to have a admin in the office relay whatever you/he asked them to relay… you sent your “QA” team out to the property and saw the bubbling around the pool deck where water had penetrated the stain and caused bubbling… your QA team says this is normal from where water puddles… reminding you this is a POOL... and this application has only been down 4 months +/-.
The 19 bullet points in your follow up are 100% irrelevant … your company damaged the deck; you proposed a solution... which I trusted, your company failed twice. The most troubling is you stand behind this badge of customer service and integrity and your organization falls short… and you as the leader own this. For what is worth... you have lost me as a customer, and I hope everyone I share my story with who is considering work .. from where we were vs. where we are now is sad. I was only asking you as the owner to be a man of your word and call me back with a solution… even if the solution was something you could not do… but offer a solution. Instead, you hid behind your admins… I don’t think as a business owner you need a personal invitation from a customer that has concerns to return a call or even a text…
I wanted to respond to your follow-up to the review which you characterized as a professional and reasonable solution. I also want to make sure the audience that sees the response is not misguided by the actual events that transpired.
1- Agree, I was satisfied with the refund and shared it was not necessary; however, you insisted… recognizing the “permanent damage” to a $15k pool deck was at the negligence of a washer that has your name on the side, however, is subcontracted only to point this out after the job. Your $350 refund does not replace the damage and the negligence on your behalf.
2- Agree... you did come out multiple times and the one time you moved the furniture … from the deck I was out of town, and you kindly removed it so my wife would not have to.. it was appreciated. The fencing around the pool as shared was a fence to protect grandchildren and my dog from having access... this was not a problem according to you to remove. If this job cost $9K and the quality of worked performed would be charged to someone… I ask anyone considering your company to come visit my property and see the poor performance of your organization.
3- The “technician” which was from the paint company who you buy your paint and supplies from was scheduled by you to come and see the stain on the deck… he is the one that shared with you on premise that the stain was put down wrong and should not have used the grit .. you were on your knees trying to scrub the stains along with the manufacturer rep… this is where we decided it needed to be re-done.
4- The second application of stain was applied with no grit. I had to sign a document stating you were not responsible for accidents due to the deck surface... which I did.
5- The second application was applied different color…… a shade daker in an attempt to hide any stains, the technician did share we would have to use a soft detergent and as you noted it should come right off… well it did not and does not as shared with you.
The owner .. assuming this is who is responding … was sent MANY text messages, pictures, videos of the situation with no reply, phone call or any sort of follow up .. only to have a admin in the office relay whatever you/he asked them to relay… you sent your “QA” team out to the property and saw the bubbling around the pool deck where water had penetrated the stain and caused bubbling… your QA team says this is normal from where water puddles… reminding you this is a POOL... and this application has only been down 4 months +/-.
The 19 bullet points in your follow up are 100% irrelevant … your company damaged the deck; you proposed a solution... which I trusted, your company failed twice. The most troubling is you stand behind this badge of customer service and integrity and your organization falls short… and you as the leader own this. For what is worth... you have lost me as a customer, and I hope everyone I share my story with who is considering work .. from where we were vs. where we are now is sad. I was only asking you as the owner to be a man of your word and call me back with a solution… even if the solution was something you could not do… but offer a solution. Instead, you hid behind your admins… I don’t think as a business owner you need a personal invitation from a customer that has concerns to return a call or even a text…
Response from the owner 20:24 21 Aug 25
Bob, you acknowledged you were satisfied with the refund of the wash service. You requested a solution to the streaking. We presented you with the sealing option in which you agreed to by allowing us to seal your pool deck twice and allowing us on your property. The owner and technician were out multiple times and arrived to find none of your personal belongings removed – to include your security fence and pool furniture. At our cost we have invested over $9,000.00. Also, we sent a technician out as a courtesy to what you referred to as stains and determined was dirt and removed with low pressure and cleaning solution. At this visit, our technician advised you that you would need to use a cleaning solution and then rinse it off. Outdoor exterior surfaces are not dirt-resistant and require maintenance and upkeep. You hired us to clean the pool deck with professional equipment as opposed to your garden hose. You say that the owner has not responded. He was on site numerous times and advised you we have done all we can do. You have texted random videos and pictures of your dirt-stained deck with no request for response. At that point it was turned over to the office for handling as we felt we could not reach satisfactory conclusion. .1. April 15th, 2024: You hired McKown to wash your pool deck, and you were specific to request an orbital surface cleaner. 2. April 17, 2024: The wash technician returned to address the streaked concrete and refunded your service of $350, and you stated you were happy with the refund.3. April 24 2024: The wash technician and Owner returned in attempt to rewash with a technique in hopes to amend the streaking. You were offered the option of sealing the concrete which you accepted. 4. May 14, 2024: The office staff e-mailed you to confirm scheduling of the washing and painting. That e-mail also advised you of a potential maintenance timeline with the caveat of factors such as traffic and exterior elements may affect the upkeep of this product is your responsibility in which you responded, “thank you.”5. May 15, 2024: The wash technician & the owner went back out and moved all your content off the pool deck which is not standard procedure and we re-washed again to prepare for the seal. The wash technician reported to the owner and office that the stains you reported were dirt from human and dog traffic was removed. 6. May 17, 2024: Our paint technician arrived, prepared, and applied the first coat.7. May 23, 2024: We returned to apply the second coat. 8. August 21, 2024: You texted to the Owner stating, “you were ready to have the pool deck recoated in a different color because you were unsatisfied with the current color and grit.”9. Sept 16, 2024: We were scheduled to wash at no charge to remove the dirt on the pool deck. It rained so we rescheduled.10. Sept 25, 2024: Reschedule date and it rained again. Rescheduled to October 1st. 11. October 1, 2024: This was the reschedule date and it rained so we requested to October 7th. 12. October 7th, 2024: The wash technician re-washes the pool deck in preparation for the third and fourth coat of a different color and less grit per the customer’s request. 13. October 15th, 2024: Concrete washed again for preparation of seal in the new color. 14. October 16th, 2024: Second coat was scheduled but it rained.15. October 17th, 2024: Technicians returned to apply the new color. 16. October 31st, 2024: Thanked us for the work to the pool deck. You companed about not being able to remove the dirt with a regular garden hose. You provided your feedback with no action requested. 17. November 21st, 2024: You sent a picture to the owner of dirt on your pool deck with no request to respond. 18. December 28th, 2024: You sent the owner a video trying to remove dirt off your pool deck with a garden hose and again no request for response. 19. June 8th, 2025: You sent a picture to inquire about the bubbling of the pool deck coating. Our office staffEdited as follow up to the mis-represented response from McKown:
I wanted to respond to your follow-up to the review which you characterized as a professional and reasonable solution. I also want to make sure the audience that sees the response is not misguided by the actual events that transpired.
1- Agree, I was satisfied with the refund and shared it was not necessary; however, you insisted… recognizing the “permanent damage” to a $15k pool deck was at the negligence of a washer that has your name on the side, however, is subcontracted only to point this out after the job. Your $350 refund does not replace the damage and the negligence on your behalf.
2- Agree... you did come out multiple times and the one time you moved the furniture … from the deck I was out of town, and you kindly removed it so my wife would not have to.. it was appreciated. The fencing around the pool as shared was a fence to protect grandchildren and my dog from having access... this was not a problem according to you to remove. If this job cost $9K and the quality of worked performed would be charged to someone… I ask anyone considering your company to come visit my property and see the poor performance of your organization.
3- The “technician” which was from the paint company who you buy your paint and supplies from was scheduled by you to come and see the stain on the deck… he is the one that shared with you on premise that the stain was put down wrong and should not have used the grit .. you were on your knees trying to scrub the stains along with the manufacturer rep… this is where we decided it needed to be re-done.
4- The second application of stain was applied with no grit. I had to sign a document stating you were not responsible for accidents due to the deck surface... which I did.
5- The second application was applied different color…… a shade daker in an attempt to hide any stains, the technician did share we would have to use a soft detergent and as you noted it should come right off… well it did not and does not as shared with you.
The owner .. assuming this is who is responding … was sent MANY text messages, pictures, videos of the situation with no reply, phone call or any sort of follow up .. only to have a admin in the office relay whatever you/he asked them to relay… you sent your “QA” team out to the property and saw the bubbling around the pool deck where water had penetrated the stain and caused bubbling… your QA team says this is normal from where water puddles… reminding you this is a POOL... and this application has only been down 4 months +/-.
The 19 bullet points in your follow up are 100% irrelevant … your company damaged the deck; you proposed a solution... which I trusted, your company failed twice. The most troubling is you stand behind this badge of customer service and integrity and your organization falls short… and you as the leader own this. For what is worth... you have lost me as a customer, and I hope everyone I share my story with who is considering work .. from where we were vs. where we are now is sad. I was only asking you as the owner to be a man of your word and call me back with a solution… even if the solution was something you could not do… but offer a solution. Instead, you hid behind your admins… I don’t think as a business owner you need a personal invitation from a customer that has concerns to return a call or even a text…
I wanted to respond to your follow-up to the review which you characterized as a professional and reasonable solution. I also want to make sure the audience that sees the response is not misguided by the actual events that transpired.
1- Agree, I was satisfied with the refund and shared it was not necessary; however, you insisted… recognizing the “permanent damage” to a $15k pool deck was at the negligence of a washer that has your name on the side, however, is subcontracted only to point this out after the job. Your $350 refund does not replace the damage and the negligence on your behalf.
2- Agree... you did come out multiple times and the one time you moved the furniture … from the deck I was out of town, and you kindly removed it so my wife would not have to.. it was appreciated. The fencing around the pool as shared was a fence to protect grandchildren and my dog from having access... this was not a problem according to you to remove. If this job cost $9K and the quality of worked performed would be charged to someone… I ask anyone considering your company to come visit my property and see the poor performance of your organization.
3- The “technician” which was from the paint company who you buy your paint and supplies from was scheduled by you to come and see the stain on the deck… he is the one that shared with you on premise that the stain was put down wrong and should not have used the grit .. you were on your knees trying to scrub the stains along with the manufacturer rep… this is where we decided it needed to be re-done.
4- The second application of stain was applied with no grit. I had to sign a document stating you were not responsible for accidents due to the deck surface... which I did.
5- The second application was applied different color…… a shade daker in an attempt to hide any stains, the technician did share we would have to use a soft detergent and as you noted it should come right off… well it did not and does not as shared with you.
The owner .. assuming this is who is responding … was sent MANY text messages, pictures, videos of the situation with no reply, phone call or any sort of follow up .. only to have a admin in the office relay whatever you/he asked them to relay… you sent your “QA” team out to the property and saw the bubbling around the pool deck where water had penetrated the stain and caused bubbling… your QA team says this is normal from where water puddles… reminding you this is a POOL... and this application has only been down 4 months +/-.
The 19 bullet points in your follow up are 100% irrelevant … your company damaged the deck; you proposed a solution... which I trusted, your company failed twice. The most troubling is you stand behind this badge of customer service and integrity and your organization falls short… and you as the leader own this. For what is worth... you have lost me as a customer, and I hope everyone I share my story with who is considering work .. from where we were vs. where we are now is sad. I was only asking you as the owner to be a man of your word and call me back with a solution… even if the solution was something you could not do… but offer a solution. Instead, you hid behind your admins… I don’t think as a business owner you need a personal invitation from a customer that has concerns to return a call or even a text…
Response from the owner 20:24 21 Aug 25
Bob, you acknowledged you were satisfied with the refund of the wash service. You requested a solution to the streaking. We presented you with the sealing option in which you agreed to by allowing us to seal your pool deck twice and allowing us on your property. The owner and technician were out multiple times and arrived to find none of your personal belongings removed – to include your security fence and pool furniture. At our cost we have invested over $9,000.00. Also, we sent a technician out as a courtesy to what you referred to as stains and determined was dirt and removed with low pressure and cleaning solution. At this visit, our technician advised you that you would need to use a cleaning solution and then rinse it off. Outdoor exterior surfaces are not dirt-resistant and require maintenance and upkeep. You hired us to clean the pool deck with professional equipment as opposed to your garden hose. You say that the owner has not responded. He was on site numerous times and advised you we have done all we can do. You have texted random videos and pictures of your dirt-stained deck with no request for response. At that point it was turned over to the office for handling as we felt we could not reach satisfactory conclusion. .1. April 15th, 2024: You hired McKown to wash your pool deck, and you were specific to request an orbital surface cleaner. 2. April 17, 2024: The wash technician returned to address the streaked concrete and refunded your service of $350, and you stated you were happy with the refund.3. April 24 2024: The wash technician and Owner returned in attempt to rewash with a technique in hopes to amend the streaking. You were offered the option of sealing the concrete which you accepted. 4. May 14, 2024: The office staff e-mailed you to confirm scheduling of the washing and painting. That e-mail also advised you of a potential maintenance timeline with the caveat of factors such as traffic and exterior elements may affect the upkeep of this product is your responsibility in which you responded, “thank you.”5. May 15, 2024: The wash technician & the owner went back out and moved all your content off the pool deck which is not standard procedure and we re-washed again to prepare for the seal. The wash technician reported to the owner and office that the stains you reported were dirt from human and dog traffic was removed. 6. May 17, 2024: Our paint technician arrived, prepared, and applied the first coat.7. May 23, 2024: We returned to apply the second coat. 8. August 21, 2024: You texted to the Owner stating, “you were ready to have the pool deck recoated in a different color because you were unsatisfied with the current color and grit.”9. Sept 16, 2024: We were scheduled to wash at no charge to remove the dirt on the pool deck. It rained so we rescheduled.10. Sept 25, 2024: Reschedule date and it rained again. Rescheduled to October 1st. 11. October 1, 2024: This was the reschedule date and it rained so we requested to October 7th. 12. October 7th, 2024: The wash technician re-washes the pool deck in preparation for the third and fourth coat of a different color and less grit per the customer’s request. 13. October 15th, 2024: Concrete washed again for preparation of seal in the new color. 14. October 16th, 2024: Second coat was scheduled but it rained.15. October 17th, 2024: Technicians returned to apply the new color. 16. October 31st, 2024: Thanked us for the work to the pool deck. You companed about not being able to remove the dirt with a regular garden hose. You provided your feedback with no action requested. 17. November 21st, 2024: You sent a picture to the owner of dirt on your pool deck with no request to respond. 18. December 28th, 2024: You sent the owner a video trying to remove dirt off your pool deck with a garden hose and again no request for response. 19. June 8th, 2025: You sent a picture to inquire about the bubbling of the pool deck coating. Our office staff
McKown always delivers a quality product at a reasonable price. I have a long term relationship with them and I have always been pleased with their workmanship. They have pressure washed my home several times and painted our home inside and out with a wonderful end product. Their employees are very knowledgeable, polite and proud of their workmanship-They always cleaned up their worksite at the end of the workday including sweeping and picking up any trash generated during the workday- Give them a call you will not be disappointed.
McKown always delivers a quality product at a reasonable price. I have a long term relationship with them and I have always been pleased with their workmanship. They have pressure washed my home several times and painted our home inside and out with a wonderful end product. Their employees are very knowledgeable, polite and proud of their workmanship-They always cleaned up their worksite at the end of the workday including sweeping and picking up any trash generated during the workday- Give them a call you will not be disappointed.
Amazing job and the Tech that came was very friendly and communicated everything. He even played with my little guy through the window with the powerwasher! Highly recommend and will be using them again.
Amazing job and the Tech that came was very friendly and communicated everything. He even played with my little guy through the window with the powerwasher! Highly recommend and will be using them again.
I requested service for pressure washing my home. The quote was competitive and service was excellent. I requested an appointment and they were able to fit me in the next day. I had expressed concerns about my mahogany front door to the scheduler. The gentleman that came out knew about my concerns and took extra care to avoid spraying the door. Will definitely use them again in the future.
I requested service for pressure washing my home. The quote was competitive and service was excellent. I requested an appointment and they were able to fit me in the next day. I had expressed concerns about my mahogany front door to the scheduler. The gentleman that came out knew about my concerns and took extra care to avoid spraying the door. Will definitely use them again in the future.
McKown has consistently provided great service and excellent customer support at a reasonable price. Many people don't realize that they can protect their homes and have them cleaned so simply and inexpensively. They are coming again next week, so I'll post some before and after photos.
McKown has consistently provided great service and excellent customer support at a reasonable price. Many people don't realize that they can protect their homes and have them cleaned so simply and inexpensively. They are coming again next week, so I'll post some before and after photos.
I needed a power wash of my townhome and was not aware how soon it needed to be done. I called several places and they were all backed up for weeks. I eventually found this place and was able to get a wash scheduled for the very next day. Wonderful communication and the job done was wonderful. Until I can convince myself to get my own power washer and long ladder, I will be going back to McKown for future projects. I appreciate the quality work and working with me with my last minute request.
I needed a power wash of my townhome and was not aware how soon it needed to be done. I called several places and they were all backed up for weeks. I eventually found this place and was able to get a wash scheduled for the very next day. Wonderful communication and the job done was wonderful. Until I can convince myself to get my own power washer and long ladder, I will be going back to McKown for future projects. I appreciate the quality work and working with me with my last minute request.